Return and Exchange Policy

RETURN & EXCHANGE PROCESS FLOW

At GloBeautiq, LLC., we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via support@globeautiq.com or you can give us a call or sms at 470-524-1003.

Please note, any health/wellness items cannot be returned or exchanged. Please note that any customized products can not be returned or exchanged except for those circumstances where the seller/manufacturer or at fault. 

• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

HOW TO RETURN OR EXCHANGE AN ITEM

• To begin the returns process, please send an email to our customer service support team at support @globeautiq.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
• As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
• If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
• Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
• You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
• We can refund your original form of payment in 3-5 business days.
• We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? Reach out to our Customer Support Team at 470-524-1003 from Mon-Fri 9am-5pm ET or email support@globeautiq.com.